Frequently Asked Questions
Everything you need to know about bringing Kasumi quality into your home.
What is the typical shipping timeframe for Kasumi furniture?
Most in-stock items ship within 3-5 business days. Large furniture pieces requiring white-glove delivery typically arrive within 2-3 weeks depending on your location.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.
Are your products covered by a warranty?
Yes, all Kasumi furniture includes a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
Do you offer fabric and material swatches?
To ensure you love your selection, we offer complimentary swatch kits for our signature linen, velvet, and leather collections. These can be requested directly through our product pages.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your Kasumi account dashboard.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investments.